Write to support@carouselofheroes.com. One person reads it, so an answer takes a day or two rather than minutes.
Generation can take a few minutes, especially when the app is gathering context or drawing a separate picture for each slide. The screen shows the current stage. Leaving the screen does not stop the work.
A registered account includes 20 new carousels per calendar month, resetting on the first at 00:00 UTC. A new carousel uses one slot when its first generation is accepted. Retrying or regenerating that same carousel, editing it and exporting it do not use another slot. Creating a separate new carousel does.
Use “Forgot your password?” on the sign-in screen. The link works once and for about an hour.
Nineteen of the twenty-one interface languages are machine-translated and marked as such in Account → Language. There is a box there to say what reads wrong, and it reaches us.
Account → Delete account removes your active account data and linked reports. For a guest session, choose “Delete guest data” before signing out. You can also delete through the web or request deletion by email without installing the app. Deletion cannot be undone.
Open the generated carousel and choose “Report a content issue”. Select the relevant slide or carousel, choose a reason and optionally add a comment. Send the report without leaving the app. The report reaches the developer's review queue; it does not publish or automatically delete your carousel.
No. The initial release is free, with the monthly allowance described above. There is no paid Pro plan or in-app purchase in this release.